Name: Diagnoplus
Telephone: +91
Price range: ₹₹

Question 1

What is the Diagnoplus Health Plan?

Accepted Answer

The Diagnoplus Health Plan is an annual healthcare membership — not a one-time lab package. It gives you and your family member discounts on consultations, lab tests, nursing care, and selected services on the Diagnoplus platform for 12 months from the date of purchase.

Question 2

How is this different from lab test packages on the homepage?

Accepted Answer

Lab test packages are one-time purchases for specific tests. The Health Plan is a yearly membership that unlocks ongoing discounts and bundled benefits (such as free consultations) every time you book eligible services during your membership period.

Question 3

Who can purchase this plan?

Accepted Answer

Any individual or family can purchase a plan. There is no upper or lower age limit. Choose Silver (2 members), Gold (4 members), or Platinum (6 members) based on how many people you want to cover under one membership.

Question 4

What are the available plan options and prices?

Accepted Answer

Silver Plan — ₹999/year, up to 2 members. Gold Plan — ₹1,499/year, up to 4 members (most popular). Platinum Plan — ₹2,499/year, up to 6 members. All plans are valid for 12 months. Exact checkout benefits (discount percentages, free services) are shown on each plan card before payment.

Question 5

Are pre-existing diseases covered?

Accepted Answer

Yes. You do not need to be illness-free to join. Member discounts and bundled benefits apply to eligible services as described in your plan terms — there is no separate exclusion list for pre-existing conditions at enrollment.

Question 6

Is a medical test required before purchasing?

Accepted Answer

No. You can buy a plan online in minutes without any prior health check-up, reports, or doctor clearance.

Question 7

How much can I realistically save?

Accepted Answer

Savings depend on how often you use Diagnoplus services. Active families who regularly book lab tests, doctor consultations, and home-care services commonly save ₹60,000–₹70,000 per year compared to standard list prices, especially on Gold and Platinum tiers with higher discount rates.

Question 8

Does the plan include doctor consultations?

Accepted Answer

Yes. Depending on your tier, you may receive free or discounted online/in-person consultations. Platinum includes access to expert second-opinion services. Book through Diagnoplus as usual — applicable member benefits are applied at checkout when you are logged in with an active plan.

Question 9

Are surgery discounts or EMI options available?

Accepted Answer

Platinum members may receive partner discounts and EMI facilitation on select planned surgeries arranged through Diagnoplus. Availability varies by hospital and procedure — our care team will confirm eligibility when you enquire.

Question 10

Is there a limit on how many times I can use the plan?

Accepted Answer

You can use member benefits multiple times during your 12-month membership, subject to any per-benefit limits stated in your plan (for example, number of free consultations). There is no restriction on the number of bookings you can make.

Question 11

Is there a maximum amount per medical bill?

Accepted Answer

No general cap is applied to bill size for eligible services. Discounts are calculated on the service price at checkout according to your plan rules and any applicable member coupons.

Question 12

How do I see my active plan and expiry date?

Accepted Answer

After purchase, go to Profile → My Membership or visit /membership/my-plan. You will see your plan name, validity end date, and member-only coupons available to you.

Question 13

Can family members use the plan?

Accepted Answer

Your plan covers up to 2, 4, or 6 members depending on the tier you buy. For now, benefits are linked to the purchasing account at checkout. Dedicated family-member profiles on one plan are planned as a future enhancement.

Question 14

How do I purchase a plan?

Accepted Answer

Visit the Health Plan page, choose Silver, Gold, or Platinum, and tap Buy Now. Sign in (or create an account), then complete secure payment via Razorpay (UPI, card, net banking). Your membership activates immediately after successful payment.

Question 15

Can I upgrade from Silver to Gold or Platinum later?

Accepted Answer

Yes. You may move to a higher tier by paying the price difference for the remaining period. Contact our support team at 1800-572-0005 or WhatsApp — we will guide you through the upgrade. Self-service upgrade in the app is coming soon.

Question 16

How long is the plan valid?

Accepted Answer

Every plan is valid for 12 months from the date of successful payment. The exact end date appears on your My Membership page and in your payment confirmation.

Question 17

What payment methods are accepted?

Accepted Answer

We accept UPI, credit/debit cards, net banking, and wallets supported by Razorpay. All transactions are encrypted and PCI-compliant.

Question 18

How can I contact customer support?

Accepted Answer

Call us toll-free at 1800-572-0005 (Mon–Sat, 8 AM – 8 PM IST), use the WhatsApp chat button on our website, or email support@diagnoplus.com. Mention your registered mobile number so we can pull up your membership quickly.

Question 19

What if my payment succeeds but membership does not activate?

Accepted Answer

Wait 2–3 minutes and refresh My Membership. If the plan still does not appear, contact support with your Razorpay payment ID — we will verify and activate your membership manually within one business day.

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