Privacy Policy

Last Updated: January 21, 2026

Docnity (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and related healthcare services (collectively, the “Platform”).

By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

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1. Information We Collect

1.1 Information You Provide

When you register or book a service, we may collect:

• Full name

• Mobile number

• Email address

• Date of birth (if provided)

• Address and location

• Medical history and health-related information (only if provided)

• Payment details (transaction ID, payment method)

• Photos or documents (if uploaded for verification)

1.2 Automatically Collected Information

When you use the Platform, we automatically collect:

• Device information (model, OS, device ID)

• IP address

• Browser type and version

• Usage data (pages visited, features used, booking history)

• Location data (if you enable location services)

1.3 Information from Third Parties

We may receive information from:

• Payment gateways (payment confirmation)

• Third-party verification services

• Healthcare providers (service reports, prescriptions)

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2. How We Use Your Information

We use your information for:

• Account creation and verification

• Service booking and delivery

• Communication (SMS, email, notifications)

• Payment processing and refunds

• Improving our Platform and services

• Customer support

• Fraud prevention and security

• Legal and regulatory compliance

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3. Legal Basis for Processing

We process your data based on:

• Your consent (when you agree to this Privacy Policy)

• Contractual necessity (to provide services you requested)

• Legal obligations (compliance with laws and regulations)

• Legitimate interest (fraud prevention, security, service improvement)

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4. Sharing Your Information

We may share your information with:

• Service providers and healthcare professionals for service delivery

• Payment gateways and banks for payment processing

• Third-party analytics providers

• Legal authorities if required by law

• Our affiliates and partners for service improvement

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5. Data Security

We use industry-standard security measures, including encryption and access controls, to protect your personal data. However, no method of transmission over the internet is completely secure.

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6. Data Retention

We retain your personal information for as long as:

• Your account is active

• We need it to provide services

• Required by law or regulation

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7. Your Rights

You have the right to:

• Access your personal data

• Correct or update your information

• Delete your account (data deletion request)

• Restrict or object to processing

• Withdraw consent at any time

To exercise these rights, contact us at: docnitycare@gmail.com

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8. Cookies & Tracking

We use cookies and similar tracking technologies to:

• Improve user experience

• Track app performance

• Analyze user behavior

• Provide personalized content

You can disable cookies through your browser settings, but some features may not work properly.

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9. Children’s Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal data from children.

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10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

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11. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes via email or app notification.

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12. Contact Information

If you have any questions or concerns, contact us:

Docnity
Phone: 9702106707
Email: docnitycare@gmail.com
Address: Shop No. 5, Bldg.No. 13, S.H, Century Mill Mhada Building, Sadanand Hasu Tandel Marg, Shree Sai Sundar Nagar, Century Mills, Prabhadevi, Mumbai, Maharashtra 400025